1. Scope
This refund policy applies to eligible payments made through Tuit121 for subscriptions or other paid platform services. The terms shown at checkout or in a booking confirmation may provide additional details.
2. Trial classes
A requested trial class is not a paid commitment until the applicable payment is confirmed. If a teacher does not accept a paid booking, or Tuit121 cannot provide the booked service, we will review the payment for a refund or other remedy.
3. Cancellations
Cancellation requests should be sent to support@tuit121.com as soon as possible with the account email, booking or payment reference, and reason. Refund eligibility may depend on when the request is received, whether the service has started, and the terms shown before payment.
4. Non-refundable circumstances
A refund may not be available for a service already fully delivered, missed classes without timely notice, inaccurate information supplied by the customer, or a breach of the applicable terms. This does not limit rights that cannot legally be excluded.
5. Processing
Approved refunds are normally returned to the original payment method. Banking or payment-provider processing times may apply. We may request reasonable information to verify the request and prevent fraud.
6. Review and contact
We review each request fairly using the booking record, payment details, communications, and applicable policy. Contact support@tuit121.com for assistance. We may update this policy when the service or legal requirements change.
Governing framework: the applicable laws of India.